Welcome to Ouranos Gym, operated by Ouranos FitHub Sdn Bhd (hereinafter referred to as “the Gym”). These Terms & Conditions (“Terms”) govern the use of our facilities, programs, and services. By signing up for membership or utilizing our services, you agree to be bound by these Terms.
1. Membership Eligibility & Responsibility
1.1 Eligibility
• Members must be at least 14 years old. All members, including those under 18, are required to pay for gym access. Individuals under 18 must be accompanied by a guardian.
• Note: Those under 18 are still required to pay for gym access.
1.2 Responsibility
• Members aged 18 or older are fully responsible for their physical and medical fitness to participate in gym activities.
• Members under 18 must have a guardian’s consent, but the responsibility for fitness and participation lies with the guardian.
2. Add-On Family/Friend to Shareable Package
2.1 Add-On Members
• Members may add up to two (2) family members or friends to their membership plan at RM200 per person.
• Add-on members share the same membership benefits and are subject to these Terms.
2.2 Gym Access Membership
• The Gym Access Membership plan is strictly for personal use only and cannot be shared or transferred to others.
2.3 Other Packages
• Other packages, such as 1on1 personal training and Universe of Fitness packages, may include the option to add family or friends.
2.4 Non-Transferable
• Add-on memberships are non-transferable and cannot be shared with others
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3. Package Extension/Freeze Policy
3.1 Extension/Freeze Options
• Members can extend or freeze their packages at a rate of RM100 per month.
• The minimum period for freezing or extending a package is 1 month, with a maximum limit of 6 months.
3.2 Request for Extension/Freeze
• Requests to extend or freeze packages must be submitted in writing at least fourteen (14) working days in advance. Verbal requests will not be accepted.
3.3 Freeze Period
• During the freeze period, access to the Gym will be suspended. Fees paid for extensions or freezing are non-refundable.
4. Package Expiry Policy
4.1 Validity Period
• All packages have a specified validity period. Members must utilize the package within this timeframe.
4.2 Expired Packages
• Expired packages are considered invalid, and any unused sessions or balance will be forfeited without refund or rollover.
5. Refund Policy
5.1 No Refunds
• All purchases are final. Refunds are not permitted under any circumstances. In special cases, remaining sessions may be converted into eligible services
6. Installment Payment Policy
6.1 Installment Payment Plans
• The Gym offers 0% installment payment plans under the following conditions:
• RM500 and above: Installments up to 3 months.
• RM2000 and above: Installments up to 6 months.
• RM4500 and above: Installments up to 12 months.
6.2 Payment Processing
• Installment payments must be processed through designated payment platforms.
6.3 Failure to Meet Deadlines
• Failure to meet installment deadlines may result in suspension or termination of membership.
7. Freelance Trainer Policy
7.1 External Trainers
• External freelance trainers are not allowed to bring their students for training without prior agreement with the Gym.
7.2 FreelanceTrainer Contract
• Freelance trainers wishing to use the Gym must sign a 3-month, 500-hour contract at RM20 per hour. The total fee (RM10,000) must be paid upfront in full.
7.3 Client Registration
• Clients trained by freelance trainers do not incur additional fees but must register with the Gym before attending sessions.
7.4 Penalty for Failure to Register
• Failure to register students will result in a penalty of 50 training hours deducted from the trainer’s balance.
7.5 Violation of Policies
• The Gym reserves the right to terminate access for trainers and students violating these policies without refund.
8. Group Class Policy
8.1 Class Cancellation
• Classes will be canceled if the minimum number of participants is not met 8 hours before class time. Notifications will only be sent via email. Members are responsible for checking their email to avoid unnecessary trips.
• If the group class does not meet the minimum enrollment requirement, it will be canceled, and the credits will be fully refunded to your account.
8.2 Cancellation Request
• To cancel a booking, members must submit the cancellation request at least one (1) day in advance. Failure to do so will result in the credit being forfeited, and the session will be considered as missed.
8.3 Class Registration
• Registration for group classes closes 15 minutes before class time. As long as there are available slots, members may register and join.
8.4 Attendance
• Attendance will be taken before each class begins.
8.5 Minimum Credit Usage
• Members with packages exceeding three (3) months are not subject to a monthly minimum credit usage requirement. Credits can be used freely until the purchased credit amount is exhausted.
9. General Gym Rules
9.1 Cleanliness
• Members must maintain cleanliness and return equipment to its designated place after use.
9.2 Prohibited Activities
• Smoking, alcohol consumption, bringing pets, and engaging in unsafe activities are strictly prohibited.
9.3 Personal Belongings
• Members are responsible for their belongings. The Gym is not liable for any loss, theft, or damage to personal property.
10. Payment Policy
10.1 Official Payment Account
• All payments must be made directly to the Gym’s official bank account:
• Account Name: OURANOS FIT HUB SDN BHD
• Account Number: 222 308 5603
• Bank: UOB BANK
10.2 Unauthorized Payments
• The Gym is not responsible for any payments made to unauthorized accounts or third parties.
10.3 Receipt Retention
• Members are advised to retain payment receipts for future reference.
11. Health & Safety
11.1 Health Check
• Members must ensure they are in good health before participating in physical activities.
11.2 Liability for Injuries
• The Gym is not liable for any injuries, health issues, or accidents arising from a member’s negligence or pre-existing conditions.
11.3 Safety Guidelines
• Members must follow staff instructions and safety guidelines to prevent accidents.
12. Membership Termination & Cancellation
12.1 Termination for Violations
• The Gym reserves the right to terminate membership without refund if a member violates these Terms.
12.2 Notice for Cancellation
• Members on long-term packages must provide at least 30 days’ written notice to cancel their membership.
13. Amendments to Terms
13.1 Modification of Terms
• The Gym reserves the right to modify these Terms at any time. Members will be notified of any updates via email or official announcements.
13.2 Immediate Effect
• The updated Terms will take immediate effect upon publication. Members are responsible for staying informed of changes.
14. Legal Jurisdiction
14.1 Governing Laws
• These Terms are governed by the laws of Malaysia. Any disputes shall be resolved through the Malaysian legal system.
Acknowledgment
By signing up or using the services of Ouranos Gym, members agree to abide by these Terms & Conditions.
For inquiries, please contact our staff or customer support team at any time!
